Refunds
A fair refund policy.
Short version: failed or under-delivered audits refund themselves, unused credits are refundable for 14 days, and if a delivered report is genuinely broken we’ll fix it or refund it.
Refunds that happen automatically
- If a paid audit fails to complete, the credit returns to your balance automatically — you don't need to ask, and you'll see it noted on the audit page itself.
- If an audit reaches fewer pages than the tier promises (some sites block automated browsers), the credit is refunded automatically too. You keep the report for whatever was covered.
Unused credits
- Bought credits and changed your mind? Unused credits are refundable in full within 14 days of purchase — just ask.
- Partially used packs are refunded pro-rata for the unused credits within the same 14 days.
Completed audits
- A delivered audit consumed real compute to produce, so completed audits are generally not refundable.
- That said, if a report is genuinely defective — wrong site, broken evidence, unusable output — tell us and we'll make it right with a re-run or a refund. The evidence in every report is machine-traced, so "genuinely defective" is easy for both of us to check.
How refunds are paid
- Payments are processed by our merchant of record (Polar), so approved refunds are returned to your original payment method by Polar. Allow 5–10 business days depending on your bank.
- To request one, reply to any email from us — your purchase receipt or your sign-in link — and include the email address you purchased with.
See also: Privacy · Terms of Service